Privacy Policy

Account Data and How It Is Used

ShunVPN does not require an email address. Accounts can be created with a username and password, and the registration process does not ask for an email address. The account system handles usernames, password verification data, plan status, and total data usage for authentication, access control, traffic accounting, and account maintenance. Total data usage is not used to reconstruct browsing activity.

When you submit a support ticket, the system stores your issue description and any attachments you choose to provide to help troubleshoot problems and follow up on requests. Do not include passwords, full subscription links, or sensitive payment credentials in tickets. If an attachment contains personal information unrelated to the issue, please redact it before submitting.

No-Logs Policy and Connection Information

ShunVPN does not record which websites users access through its acceleration routes. It does not store visited URLs, browsing content, DNS query history, or communication payloads, and does not create records that can be used to reconstruct an individual's browsing activity.

The service does not persist connection session logs for acceleration routes, including details that link a user's source address, destination address, and connection time. Temporary states required while a connection is active are used only to forward traffic and maintain the session. They are released when the session ends and are not turned into browsing history.

Security event records for the website and user panel are separate from route logs. They may be used to identify unusual sign-ins and troubleshoot system failures, but do not include browsing content from the routes. Troubleshooting uses aggregated status information where possible. If diagnostic information from your client is needed, its purpose will be explained in the support ticket.

Website Analytics and Local Storage

Website analytics help us understand page views, referral sources, and entry-point clicks. They may involve technical information such as pages visited, visit times, browser and device types, referring pages, and network addresses. Analytics cover pages on this website only; they do not extend to other websites users access through acceleration routes. Passwords, authentication credentials, and full subscription links should not be included.

Cookies and browser local storage are used to maintain necessary sessions and save login credentials and language preferences. Analytics features may also use cookies to distinguish visits. You can restrict cookies or clear this website's data through your browser settings. You may need to sign in again, and page preferences may be reset. Clearing browser data does not delete account or order records from the server.

Order Records and Third-Party Payments

Order records include the selected plan, amount, order identifier, transaction status, and refund processing information. They are used to deliver subscriptions, verify payments, and handle disputes. Supported payment methods are Alipay / WeChat Pay / USDT. Payments are processed by the corresponding third-party provider or network.

ShunVPN receives the payment result needed to verify an order and does not ask users to provide payment account passwords to this website. Third parties handle transaction data under their own rules and provide their own policies. Transaction records on public networks are not controlled by this website's account deletion process.

Data Retention and Deletion Requests

Account data is retained for as long as needed to provide the service. Support ticket and security event data is retained while issues are being handled and for any necessary review. Order data retention periods depend on transaction reconciliation, dispute handling, and applicable legal obligations; we do not promise that all data will be deleted after one fixed period. When the purpose has been fulfilled and there is no continuing basis for retention, data is deleted or de-identified.

To access, correct, or delete account data, sign in to the user panel and submit a request through the support ticket portal. We will verify account ownership before processing the request and explain the impact deletion may have on remaining service and subscription credentials. Records subject to legal obligations or unresolved disputes may be retained to the extent necessary, and the reason will be explained to the requester.

Data Protection and Policy Updates

Access to data is limited according to service responsibilities. Data is used only as needed for account support, system maintenance, or other necessary obligations. When disclosure is legally required, it is limited to what the lawful request requires. Technical processing carried out on our behalf is subject to restrictions tied to its purpose.

Policy changes will be published on this page, and the month shown at the top will be updated. Significant changes to processing purposes, data categories, or user rights will be announced on the website or through the user panel. For questions about this policy, contact us through a support ticket. See the Terms of Service for service and refund rules.